Every call answered
Every file ready
24/7 phone answering, online pre-admission and post-care follow-up: Recept AI streamlines your patients' journey and gives time back to your front-desk teams.
The Clinique Noémie de Rothschild chose Recept AIPhone answering and pre-admissionSimpler journeys, secure admissions
Affiliated with the Hôpital Fondation Adolphe de Rothschild, the Clinique Noémie de Rothschild brings together ophthalmology, ENT, neurology and dentistry in Paris. It has entrusted Recept AI with its phone answering and patient pre-admission.
“What convinced us is that Recept AI goes well beyond a switchboard. The solution handles interactive pre-admission in a simple, direct way, and guides patients through every step of their journey, before and after their visit.”
- 100% of calls handled by Recept AI voice AI
- Online pre-admission, via WhatsApp or text message
- A dedicated front-desk counter for pre-admitted patients
- Data transferred securely into the clinic’s systems
Read the film transcript (translated from French)
Henri Faucher-Looten, Director of the Clinique Noémie de Rothschild
At the Clinique Noémie de Rothschild, medical innovation is part of our DNA. Today, we are taking a new step by radically transforming how patients are welcomed and admitted. A smoother journey, from the first phone call through to the patient’s care, is being rolled out.
We are deploying Recept AI not to automate, but to strengthen the quality of patient support. Until now, our front-desk teams were constantly interrupted by a very high volume of calls. By entrusting 100% of this phone logistics to Recept AI voice AI, we are eliminating missed calls. Patients can now reach the clinic whenever they want, get information about their visit or change an appointment.
What convinced us is that Recept AI goes well beyond a switchboard. The solution handles interactive pre-admission in a simple, direct way, and guides patients through every step of their journey, before and after their visit. This is technology serving people: by freeing up the administrative teams, Recept AI lets them spend more time welcoming patients in person, with high-quality, personalized support.
Ariel Modaï, CEO of Recept AI
Our technology has been trained to understand the many subtleties of care pathways in healthcare facilities and to connect seamlessly with their tools and software. Beyond answering calls instantly, 24 hours a day, 7 days a week, Recept AI also streamlines the entire pre-admission process for facilities. The AI qualifies the reason for the visit, collects the essential documents and ensures highly secure transfer into all of the facility’s systems. Everything is ready before the patient even arrives.
Raphaëlle Gervelas, medical administrative assistant
Recept AI has changed the way I work every day. Patients arrive at the front desk with their pre-admission file, checked and completed in advance by the front-desk team before their visit. We can finally focus on where we add value: listening to patients and supporting them as people.
Simpler journeys, secure admissions and stronger human relationships: the shared goal of the Clinique Noémie de Rothschild and Recept AI.
From the first call to post-care follow-up
Recept AI handles the exchanges that crowd the front desk, before, during and after the patient's visit. Your teams stay in charge of everything that needs a human.
A switchboard that never overflows.
Recept AI picks up every call, day and night, even at peak times. Patients get information about their visit, book or change an appointment, or are routed to the right department according to your rules.
- No missed calls, 24/7
- Reason and urgency qualified
- Transfer to the right department
Admission is prepared before the visit.
- A link sent to the patientOn WhatsApp or by text message, with the list of missing items and reminders until the file is complete.
- A file completed from the phoneAdministrative information and documents, in a few minutes, from home.
- A check ahead of timeYour front-desk team reviews the file, and the data reaches your systems with no re-entry.
- A simpler arrivalThe pre-admitted patient goes straight to the front desk, with no form to fill out.
“Patients arrive at the front desk with their pre-admission file, checked and completed in advance by the front-desk team before their visit.”
After the visit, the connection continues.
Recept AI gets back in touch with patients after their care, on the channel they prefer. Their answers are recorded, and anything that needs a clinician's attention is passed on to the relevant team.
- Next-day call or message
- Post-op questionnaires
- Follow-up appointments scheduled
A front desk you control
Rules you set, numbers to decide on and a record of every exchange, inside your facility's systems.
Numbers to decide on
Call volume, reasons for calling, peak hours, incomplete pre-admission files: what you need to adjust staffing and opening hours.
A record of every exchange
Calls and messages are transcribed, time-stamped and centralized. A written record in case of a complaint.
Rules for each department
Who answers, at what times, what gets transferred, what is treated as urgent: you decide, department by department and site by site.
Built into your systems
Recept AI connects to your clinical and administrative software (patient administration, scheduling, RIS), directly or through your integration engine (EAI).
- HDS-certified hosting
- ISO 27001 certified
- GDPR compliant
- Medical committee
- Trust center
Questions from healthcare facilities
Does Recept AI integrate with the facility’s information system?
How does pre-admission work for the patient?
What about patients who are less comfortable with digital tools?
Does Recept AI replace the front-desk teams?
Can Recept AI be deployed across several departments or sites?
How is patient data protected?
Let's talk about your facility
A 30-minute demo built around your patient journeys, with our team.